Terms & Conditions
Effective date: October 21, 2025
Website: https://orosidermotermal.com
Entity: Orosi Bioterma S.A.
Address: San José, San José, Costa Rica
Contact: admin@orosidermotermal.com
1. Introduction
Welcome to Orosi Dermotermal, owned and operated by Orosi Bioterma S.A. (“we,” “our,” “us”).
These Terms and Conditions (“Terms”) govern your access to and use of our website, orosidermotermal.com, including any content, features, and services we offer (collectively, the “Services”).
By accessing or using our website, you agree to comply with these Terms. If you do not agree, please do not use our website or services.
2. Eligibility
You must be at least 18 years old or have legal guardian consent to use our website.
By using our Services, you represent that you have the legal capacity to enter into binding agreements.
3. Account Registration
Users may create an account on our website to access certain features, including placing orders or participating in promotions.
You agree to:
- Provide accurate, complete, and updated information;
- Keep your account credentials confidential; and
- Notify us immediately at admin@orosidermotermal.com if you suspect unauthorized access to your account.
You are responsible for all activity that occurs under your account.
4. User-Generated Content
Users may upload, submit, or post content (e.g., reviews, comments, or photos) on the website (“User Content”).
By submitting User Content, you grant Orosi Bioterma S.A. a worldwide, non-exclusive, royalty-free, perpetual, and transferable license to use, reproduce, modify, adapt, publish, and display such content for marketing, promotional, or service improvement purposes.
You confirm that:
- You own or have rights to the content you upload;
- Your content does not infringe on third-party rights or violate any laws;
- You are solely responsible for any claims arising from your content.
We reserve the right to remove any content that violates these Terms or applicable law.
5. Purchases and Payments
Our website allows users to purchase skincare products directly through our e-commerce platform.
By placing an order, you agree to provide accurate billing, payment, and shipping information.
- All prices are listed in Costa Rican Colones (CRC) or as otherwise indicated.
- Payment must be made through our approved payment processors.
- You agree that we may verify your payment details before processing an order.
- Orders are subject to acceptance and product availability.
We do not offer subscription plans.
6. Shipping and Delivery
We ship products both within Costa Rica and, when applicable, internationally.
Shipping times and costs vary based on destination and delivery service.
You will receive confirmation and tracking information (if available) once your order is processed.
Delays may occur due to customs or unforeseen circumstances. Orosi Bioterma S.A. is not responsible for delays beyond our reasonable control.
7. Returns and Refunds
We aim for your full satisfaction with our products.
Returns and refunds are handled in accordance with our Return Policy (available on our website).
Products must be returned unused, unopened, and in their original packaging within the specified time frame.
8. Promotions and Contests
From time to time, we may offer promotions, discounts, or contests.
These are subject to additional rules or eligibility requirements, which will be communicated at the time of participation.
We reserve the right to modify or cancel promotions at any time without prior notice.
9. Intellectual Property Rights
All content on our website—including but not limited to logos, trademarks, images, text, product descriptions, visual design, and layout—is the exclusive property of Orosi Bioterma S.A. or its licensors and is protected under intellectual property laws.
Users may not reproduce, distribute, modify, or create derivative works from our content without prior written permission.
10. Feedback and Suggestions
If you provide us with any feedback, ideas, or suggestions, you agree that:
- We may use and implement them without restriction or obligation to compensate or credit you.
- You waive any claim of ownership or remuneration for the use of such feedback.
11. Prohibited Activities
You agree not to:
- Use the website for unlawful, fraudulent, or malicious purposes;
- Upload harmful or misleading content;
- Attempt to hack, disrupt, or reverse engineer the website;
- Violate the privacy or intellectual property rights of others.
We reserve the right to suspend or terminate accounts that engage in prohibited activities.
12. Disclaimer of Warranties
Our website and its content are provided “as is” and “as available” without any express or implied warranties.
We do not guarantee that the website will be uninterrupted, error-free, or free of viruses.
Product results may vary depending on individual use and skin type.
13. Limitation of Liability
To the fullest extent permitted by law, Orosi Bioterma S.A. shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.
Our total liability, for any claim relating to the website or products, will not exceed the total amount paid by you for the product or service in question.
14. Indemnification
You agree to indemnify and hold harmless Orosi Bioterma S.A., its officers, employees, and affiliates from any claims, losses, damages, or expenses arising out of your use of the website or violation of these Terms.
15. Copyright Infringement (DMCA / Costa Rica Law Compliance)
If you believe any content on our website infringes your copyright or other intellectual property rights, please contact us at:
Email: admin@orosidermotermal.com
Include in your notice:
- Identification of the infringing content;
- Proof of ownership;
- Your full contact information;
- A statement made in good faith and under penalty of perjury that the information is accurate.
16. Termination
We may suspend or terminate your access to our website at any time, without notice, if you violate these Terms or engage in unlawful activity.
17. Governing Law and Jurisdiction
These Terms are governed by the laws of Costa Rica.
Any disputes arising under or related to these Terms shall be subject to the exclusive jurisdiction of the courts located in San José, Costa Rica.
18. Changes to These Terms
We may update or modify these Terms from time to time.
Any significant changes will be communicated via email or posted on this page with an updated revision date.
Continued use of the website after changes means you accept the updated Terms.
19. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Email: admin@orosidermotermal.com
Orosi Bioterma S.A.
San José, Costa Rica
